Skip to content
Lazygif
Menu
Open editor

Use case

Answer support tickets with a GIF

When the answer is “click here, then here”, show it. A short GIF plays right in the customer’s inbox.

Open in the editorPreset: Email
Width
600px
Frame rate
10 fps
Target
≤ 0.9 MB
Open an empty project

How to · 3 steps

Step by step

  1. 1

    Record in a test account

    Do the steps slowly in an account set up like the customer’s.

  2. 2

    Number and blur

    Add a numbered step at each click and Blur anything real.

  3. 3

    Export for email

    The email preset keeps it about 1 MB at 600 px.

When a GIF answers faster

Use one when the written answer is a list of clicks, the setting is hard to find, or the customer already tried the written steps. A five-second loop of “Settings, Team, Invite” usually ends the back-and-forth.

Easy to follow

Customers watch it once while doing the steps themselves.

  • One task per GIF, 5–10 seconds.
  • Numbered steps that match your written reply.
  • Zoom into small menus so they read at 600 px.
  • Put the key step in the first frame for Outlook.

Size limits

Where this GIF is going

Limits for the destinations on this page. See every platform.

GIF size limits for Email (Gmail, Outlook, Apple Mail), Zendesk Help Center, Intercom articles
PlatformMax GIF sizeLazygif preset
Email (Gmail, Outlook, Apple Mail)
No fixed limit
600px · 10 fps · ≤ 922 KB
Zendesk Help Center
20 MB
800px · 15 fps · ≤ 9.2 MB
Intercom articles
104 MB
650px · 15 fps · ≤ 4.6 MB

FAQ

Questions, answered

Can I put a GIF in a support reply?
Yes, in most help desks: insert it as an image. Keep it about 1 MB.
Does Lazygif connect to my help desk?
No. You export the GIF and add it to your reply yourself.
Do I need to install anything?
No. It runs in Chrome, Edge or Firefox, with no extension and no account.

Related

Keep going

Make your first GIF now.

Record your screen or drop in a video. Free, no watermark, nothing uploaded.